- Ensure the effective implementation and optimization of EPBCS.
- Provide comprehensive support for users to enhance their planning and budgeting capabilities.
- Maintain compliance with financial reporting standards and organizational policies.
- Facilitate continuous improvement in planning and budgeting processes.
Scope of Work
- The following activities will be included in the support services:
- System Assessment and Configuration
- Conduct an assessment of current planning and budgeting processes to identify areas for improvement.
- Configure EPBCS to align with business requirements, including planning modules, workflows, and data structures
- Ensure integration with existing financial systems for seamless data flow.
User Support and Training
- Provide ongoing helpdesk support for users regarding EPBCS functionalities and processes.
- Develop and deliver training sessions tailored to different user groups, focusing on best practices and system navigation.
- Create user manuals and reference materials to assist users in utilizing EPBCS effectively.
Budgeting and Forecasting Support
- Assist in the development and maintenance of budget models and forecasting processes within EPBCS.
- Provide support for scenario planning and analysis to enhance decision-making capabilities.
- Facilitate the preparation and consolidation of budgets across departments.
Reporting and Analytics
- Implement reporting capabilities within EPBCS to provide insights into budgeting and planning performance.
- Develop dashboards and visualizations for real-time monitoring of key performance indicators (KPIs).
- Train users on reporting functionalities and the creation of custom reports.
Compliance and Best Practices
- Ensure that EPBCS configurations comply with relevant financial regulations and organizational policies.
- Stay updated on industry best practices and provide recommendations for process enhancements.
Performance Monitoring and Optimization
- Monitor system performance and user feedback to identify opportunities for improvement.
- Provide recommendations for optimizing planning and budgeting processes to enhance efficiency.
Change Management
- Support any changes in policies, processes, or systems related to EPBCS.
- Communicate changes effectively to all stakeholders to ensure smooth