Office365 Collaboration Specialist

Key Skills: Microsoft 365, Exchange Online, Teams, OneDrive, Slack, Azure AD, PowerShell, Spanning, Microsoft Forms, Compliance Center, Archiving & Retention, Hybrid Exchange, Conditional Access, Security Policies, ServiceNow, Documentation

Roles & Responsibilities:

• Administer and support Microsoft 365 services including Exchange Online, OneDrive, and Teams.
• Provide Level 2/3 support for collaboration tools and resolve user issues.
• Manage Slack configuration and troubleshooting.
• Assist in deployment and configuration of O365 applications.
• Monitor system performance and ensure optimal service delivery.
• Create and maintain technical documentation and user guides.
• Collaborate with cross-functional teams to implement updates and enhancements.
• Ensure security compliance and governance across collaboration platforms.
• Handle license management and backup using Spanning.
• Manage mailbox archiving, retention, and transport rules.
• Provide on-call support for critical escalations and incidents.
• Willingness to work in rotational shifts.

Experience Requirement:

• 5-7 years of experience in proficient in administering Exchange Online, OneDrive, and Microsoft Teams.
• Experience managing user provisioning, security policies, and Teams lifecycle.
• Skilled in PowerShell scripting for automation and reporting tasks.
• Familiarity with hybrid Exchange environments and compliance configurations.
• Hands-on experience with Microsoft Forms, Planner, and Stream.
• Knowledge of Microsoft Purview, Conditional Access, and Azure AD.
• Managed mailbox retention, backup, and archiving policies across departments.
• Worked with ticketing platforms such as ServiceNow and Freshworks.

Education:  Any Graduation