1. Technical Expertise: Knowledge in knowledge about Atlassian-JIRA, Infoblox (vNIOS 8.6), Elastic (Elasticsearch/Logtash/GW) Support and Maintenance Skills: Experience in Level 2/3 technical support. Ability to diagnose and resolve complex incidents. 2. Interpersonal Skills: Good communication skills, with the ability to interact with various stakeholders (technical teams, suppliers, etc.). Autonomy, rigor. 3. Education and experience • Degree: Bachelor’s degree or higher in Computer Science • Experience: Minimum 4 years of experience in a similar role