NICE CXone Sr. Developer- Fully Remote (100%)

iitjobs is currently seeking a NICE CXone Sr. Developer who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development.

NICE CXone Sr. Developer

Fully remote (100%)

Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, Outbound Dialers and API Development.

Job duties:

NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact center solutions  – IVR campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

Required Skills:

• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXone Studio experience [3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Desired Skills:

• Experience in Contact Center Dashboard Creation
• Experience with Salesforce
• Experience with AcuCall Contact Center Solutions
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.