Network Technician

Position Description

• This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.
• This will be monitoring and maintaining LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.
• Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected.
• Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
• Performs analysis of Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action;initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.
• Prefer CompTIA Network Plus Certification.

Skills Required

• 1 years knowledge and/or experience with LAN/WAN maintenance and support.
• 1 years call center/service desk experience.
• Good customer service skills.
• Experience and/or knowledge of voice and data circuits including troubleshooting and research.
• Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.)