Network Technician

• Manage and resolve Help Desk tickets in a timely manner
• Respond to and follow up on technical issues via multiple channels
• Install, configure, and maintain hardware/software systems
• Document customer interactions and troubleshooting steps
• Escalate unresolved issues as needed
• Monitor systems and respond to IT incidents
• Support onboarding/offboarding of users
• Perform Tier 1 network troubleshooting

Requirement:

• Experience in a help desk or technical support role
• Reliable transportation and ability to pass a background check
• Proficient in Windows, Linux, and iOS
• Strong communication, organization, and problem-solving skills
• Ability to stay calm under pressure and multitask
• Familiarity with ticketing systems (ManageEngine a plus)
• Willingness to learn and adapt in a fast-paced IT environment
• Understanding of basic information security principles