Description

  • Monitors network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
  • Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
  • Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
  • Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.


Required Skills:

  • 5+ years IP Network Troubleshooting
  • 3+ years DNS configuration
  • 3+ years Understanding of monitoring tools (Splunk, SolarWinds)
  • 2+ years ServiceNow ITSM Tool
  • 2+ years Server Batch Scripting
  • 2+ years Cisco Network Tools (Client, Catalyst)
  • 2+ years Technical writing experience


Preferred Skills:

  • Understanding of Mainframe batch processing
  • Python Scripting
  • Ansible knowledge
  • Leadership skills
  • Strong customer service
  • Self-management


 

Key Skills
Education

Any Gradute

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