Description

Key Responsibilities:
Desktop/Helpdesk and Network Support

  • Provide comprehensive technical support, from basic inquiries to complex troubleshooting.
  • Respond to user inquiries through phone, email, or helpdesk ticketing systems.
  • Maintain detailed records of issues and resolutions within the helpdesk system.
  • Manage network connectivity, including configuration and support for network hardware and protocols.

 Server Administration and Monitoring

  • Perform routine server administration, including backup reviews, server health checks, storage monitoring, and maintenance for both on-prem and cloud environments.
  • Conduct regular patching, security updates, and system audits.

 End-User and Device Support

  • Offer occasional end-user training and support to enhance technology proficiency.
  • Oversee hardware and software setup, usage monitoring, security setup, supply ordering, and vendor coordination.
  • Manage IoT/mobile devices, including Bring Your Own Device (BYOD) policies.

 Account and Access Management

  • Ensure efficient account management and access control, maintaining security and monitoring standards.
  • Educate users on security best practices, cybersecurity risks, and risk mitigation strategies.

 Policy Compliance and Security

  • Ensure IT operations comply with company policies and industry best practices.
  • Conduct ongoing cybersecurity monitoring and risk assessments.

 Automation and Collaboration

  • Develop and maintain automated solutions using tools like VBScript, PowerApps, and PowerAutomate.
  • Work closely with cross-functional teams to ensure seamless IT operations and support for business initiatives.

 Project and Proposal Support

  • Collaborate with the IT team to execute projects and ensure timely completion.
  • Assist in documenting technical requirements and contribute to proposal creation for stakeholders.

 Architecture Support and Planning

  • Support senior IT staff in evaluating current infrastructure and identifying areas for enhancement.
  • Provide input on IT needs based on organizational growth and evolving technology trends.

 Purchasing and Emerging Technology

  • Aid in purchasing decisions by identifying system requirements and tracking emerging technologies that may benefit the organization.

 On-Call Rotation
Participate in the on-call rotation and respond to emergencies, ensuring IT systems' reliability and availability.

 Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 5+ years of experience in IT support, helpdesk roles, or similar positions.
  • Familiarity with IT project management practices and methodologies.
  • Knowledge of network infrastructure, system architecture, and server administration.
  • Proficiency with helpdesk ticketing systems, troubleshooting hardware/software issues, and IT documentation.
  • Experience with cloud infrastructure (AWS, Azure, Google Cloud), virtualization technologies, and IoT/mobile device management.
  • Strong understanding of IT security practices, protocols, and compliance standards.
  • Ability to automate tasks using scripting languages or tools like VBScript, PowerApps, and Power Automate.
  • Excellent communication, problem-solving, and customer service skills

Key Skills
Education

Bachelor's degree

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