Network Support Engineer

Key Responsibilities

• Work with partner teams and vendors to manage day-to-day operations
• Deployment, configuration, and management of all network infrastructure on TB’s store, office, DC, and colocation sites
• Understanding and practical knowledge of networking systems such as LAN, Security, WAN, and WLAN
• Collaborate with team members and various groups to identify and develop scalable network designs, solutions, and policy recommendation
• Monitor and analyze network performance proactively to detect and resolve issues, and perform stringent network testing before implementing solutions
• Support internal application groups by identifying and presenting network-impacting requirements to other members of the network engineering team
• Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
• Support the Service Desk with troubleshooting circuit, equipment, and network issues and be the senior resource to assist with resolving critical/high impact customer issues
• Present solutions and make recommendations to departmental leadership
• Document timely status updates and accurately document problem resolution
• Assist other Network Engineers on projects, performing various tasks as required
• Articulate effectively complex ideas/networking concepts through a business lens

Skills, Abilities, Experience & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field preferred
• 4+ years of experience configuring and troubleshooting network routers, switches, and SDWAN for medium and large-sized locations and enterprises.
• Knowledge of Networks, Ethernet, TCP/IP, VLANs, IP Routing (OSPF, BGP), QoS
• Ability to support SDWAN and Aruba Enterprise Wi-Fi solutions.
• Experience working with vendors to ensure they meet deliverables\SLAs
• CCNA, or similar level certification, is the minimum required
• Demonstrated experience implementing and supporting medium to large enterprise-sized Cisco / Aruba LANS/WANS, exhibiting a proven understanding of established enterprise routing schemes and protocols.
• Self-motivated with a strong willingness to learn on the job and through self-study
• Excellent verbal, written, and interpersonal skills
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced, demanding work environment
• Ability to work individually as well as in a team environment and handle a dynamic workload and prioritize projects and tasks
• Excellent analytical and problem-solving skills
• Disciplined time management skills
• Highly dependable with a strong work ethic
• Houston, Texas area resident
• Authorized to work for any employer in the United States
• Ability to pass a thorough background check