Network Specialist

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.
This will be monitoring and maintaining State of Alabama LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.
Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected.
Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.
Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved

Any Gradute

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