Network Security

• The Network Security Senior Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment.
• Implement Network Security solutions and provide operational support in a customer environment.
• Support Palo Alto, Prisma SASE solution, F5, AWS networking and R&S.
• Will provide technical escalation to L2 support engineers.
• Provide On-call support for high severity incidents in a 24x7 environment.
• Detect security issues, create customer tickets, and manage problems until closure.
• Ensure that Service Level Agreements and operational standards are met.
• Perform system maintenance, checkups and maintain current documentation.
• Provide resolution plans for device issues.
• Propose service, process, and technical improvements to management.
• Working with internal tools to complete configuration backup/restore as well as monitoring and reporting.
• Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support.
• Complete Weekly/Monthly Health Status checks across all support network security platforms.
• Working with multiple customers support environment to complete upgrades, patches, overall operational support.
• Assist in conducting rule set reviews to improve overall security footprint for our customers.
• Provide operational support of the Network & Security environments.
• Detect security issues, create customer tickets and manage problems until closure.
• Ensure that Service Level Agreements and operational standards are met.
• Perform system maintenance, checkups and maintain current documentation.
• Provide resolution plans for device issues.
• Propose service, process and technical improvements to management.

Qualifications:

• Experience (Relevant) in Years 15+
• Top 3 skills which is mandatory Palo Alto, CCIE R&S certified
• Experience and at least 7 years Network Security administration experience.
• Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team.