Network Lead

Job Description:

As our Network Team Lead, you'll be a primary technical escalation point, working closely with our clients to resolve client issues and ensure smooth operations. You'll coordinate operational activities spanning multiple different network towers such as LAN/WAN, DDI, Unified Communications and other specific network towers. 

This position is ideal for a seasoned IT professional eager to step into leadership or sustain the success you've built in your career, enhance your strategic impact, and shape client success and team excellence. 

Responsibilities: 

Coordinate, develop, and oversee IT procedures, leveraging  

ITIL methodologies for continuous improvement. 

Identify and prioritize client network system needs 

Conduct and oversee regular monitoring to proactively identify and address issues 

Make suggestions to optimize ongoing network operations, applying best practices for efficiency, security, and scalability.  

Qualifications & Skills: 

Serve as the escalation lead, providing mentorship, training, and guidance to support team members, actively enhancing their technical skills and customer engagement capabilities. 

Champion continuous improvement through integrations, iterative processes, automation, and innovative tooling to reduce client issues and enhance productivity. 

Act as a point of escalation for complex technical problems, offering high-level expertise and support. 

4+ years MSP experience 

Proven, significant experience with Managed IT Services and/or MSSP environments. 

Deep knowledge and hands-on experience with networking infrastructure, firewall configurations, wireless deployments, and unified communications. 

Exceptional problem-solving, critical thinking, and troubleshooting skills. 

Strong leadership aptitude, with an ability to inspire, train, and elevate technical teams. 

Highly organized, capable of effectively prioritizing and multitasking in dynamic environments. 

Customer success-driven mindset, with superior communication skills and attention to detail. 

Solid documentarian and process builder/follower. 

Able to multitask and prioritize tasks / tickets across the team if needed 

Project management experience 

Great interpersonal, communication, and organizational skills 

Advanced proficiency in Networking concepts. 

Experience with: 

Routing; 

Switching; 

Virtualization technology; 

Hybrid Infrastructure deployments; 

Network connectivity (MPLS, P2P, VPN, remote access); 

Load balancing; 

DNS; 

DHCP; 

Network Security; 

Proxies; 

Firewalls; 

Palo Alto Networks services and equipment; 

Hardware knowledge for installation, repair, troubleshooting and Maintenance; 

Cisco data network equipment; 

Voice and multi-service gateways; 

WiFi; 

Meraki equipment 

Cloud Networking 

AWS 

Azure 

GCP; 

Network Access Controls (NAC);  

WAN Optimization. 

Experience working in medium to large Network environments