Network Engineer

• Provide triage, analysis, and resolution of network incidents
• End-to-end incident management, bringing in additional skilled resources as required
• Engage or defer to other technical teams as required in resolution of incidents
• Act as major incident manager (MIM) when incident impact warrants it
• Provide timely updates to stakeholders or incident manager during incidents
• Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required
• Participate in global on-call rotation, including some weekend requirements
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Collect packet captures as necessary; perform initial diagnosis of output where possible
• Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where “things could be better”
• Continually evaluate network capacity and performance; make recommendations for design changes as appropriate
• Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base
• Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
• Implementation of changes as defined and requested by design and planning team

What do you need to have:

• 5+ years’ hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors
• 5+ years working directly in Cisco IOS and the Meraki dashboard
• 5+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.
• Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired
• Experience with VMware
• Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network
• Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill
• Comfortable collecting packet captures
• Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs
• Ability to convey complex technical topics into layman terms while under time constraints
• Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests
• Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions
• Understanding of ITIL and its principles such as event, incident, problem, and change management
• Organizational skills to manage multiple priorities at one time while meeting deadlines
• Experience participating in network implementation & refresh projects
• Experience working with customers remotely and over the phone to assist with network troubleshooting