Network Engineer

Mandatory Skills - Routing and Switching, Networking, Load Balancer, Firewall

Job Description

• Performs device configurations, internal operating system upgrades and software upgrades and deploys
network devices including routers, switches, load balancers and firewalls.
• Follows documented network services processes and procedures – identifies gaps in processes or
documentation and suggests improvements.
• Monitors, responds and provides resolution for all network problem and incident tickets.
• Utilizing case management system (CMS), documents status updates and problem resolutions.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner
with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting
circuit equipment and all other network issues.
• Prepares activity reports as requested by management.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and
management.
• Maintains network services documentation related to work area.
• Completes network change requests in accordance with service level agreements.
• Maintains network lab and equipment inventory