JOB DESCRIPTION:
Skills Desired:
- Strong hands-on and troubleshooting experience on Cisco ACI, SDA Fabric, DNAC
- Strong hands-on Routing (Cisco OSPF, BGP) and Switching (Cisco Nexus, and Stack switches),
- Experience in investigating and troubleshooting Wireless (Cisco WLC) issues
- Strong hands-on skills in deploying and managing Palo Alto Firewalls, troubleshooting connectivity issues via firewalls, should be able to add/remove firewalls and manage firewalls from Panaroma.
Roles and Responsibilities:
- Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer.
- Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network-related tickets.
- Manage new and existing equipment, hardware, and network device software upgrades.
- Understanding Network supports priorities and objectives and takes an active role in accomplishing them.
- Help level 1 & level 2 resources to address Network related issues.
- Strong understanding of network routing and switching protocols required.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Strong time management skills and attention to detail.
- Ability to multi-task activities with shifting priorities