Description

Responsibilities:

  • Designs, configures, and implements network solutions to support changes to teams, offices and applications, and to incorporate new features to optimize services.  Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated CAll Distribution (ACD), and other network technologies. (55%)
  • Provides full operational support for regional network services the provide customer access to revenue-generating applications and colleague access to systems used to run the comapny and support customers, with limited assistance from more senior engineers in mission critical and/or highly complex situations.   (30%)
  • Creates and maintains technical documentation, asset inventories and configuration information. (10%)
  • Analyzes vendor invoices for accuracy, maintains inventory and orders equipment (5%)
  • Knowledge, Skills and Experience:
  • Bachelor's Degree with Network Engineering or Related Field of Study preferred.
  • Other Education / Certifications: - Cisco Certified Network Professional (CCNP) Enterprise, CCNP Data Center, Microsoft Azure Associate, Cisco Unified Contact Center Enterprise (UCCE)  Specialist, F5 (or other load balancer) Certified Administrator, Solar Winds Certified Professional
  • Able to execute instructions and to request clarification when needed.
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Possesses strong multi-cultural interpersonal skills.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.
  • Able to use relevant computer system applications at an advanced level

Education

Bachelor's Degree with Network Engineering