Network Engineer II

• Architectural assistance in design, configuration, implementation, and support of Frontier’s core and extended (station) networks
• Architectural assistance in design, configuration, implementation, and support of Business Partner Organization (BPO) networks
• Ability to determine Mean Time to Resolution (MTR), possible short-term fixes, prioritize services for the critical needs of the network, and implement corrective actions in the event of a “network incident”
• Communicate to the Major Incident Management (MIM) team and executive-level staff the network status and required corrective action to support time-sensitive decisions
• Implement and maintain networking technologies such as QOS, OSPF, MPLS, BGP, VLANS, HSRP, SD-WAN
• Implement and support Frontier’s Network Management Systems including, but not limited to SolarWinds, Orion, Kiwi, and Network Access Control (NAC)
• Maintain and troubleshoot SD-WAN technology that supports Frontier’s extended networks via MPLS, broadband, and cellular technology
• Monitor network capacity, bandwidth, availability, and latency based on business and technical requirements
• Manage various network projects while collaborating with other IT and business departments to determine requirements and meet project milestones
• Provide Level-3 escalation support for the maintenance and troubleshooting of the WAN and LAN network connections
• Management of Clear Pass (TACACS), AAA, and KIWI automated network configuration technologies
• Develop and implement scripts for automated change deployment
• Coordinate and provision WAN connectivity between Frontier locations, vendors, and remote location (stations)
• Develop, implement, and maintain network engineering policies and procedures to ensure network availability and compliance with Information Security standards including, but not limited to Sarbanes Oxley (SOX) and Payment Card Industry (PCI)
• Create and maintain detailed network documentation including regular updates to SolarWinds
• Ensure currency and enforcement of all security policies as they relate to Frontier’s enterprise network
• Work within the Change Management (CM) process for production network changes
• Utilization of network tools, monitors, and syslog files to verify healthy operations and identify potential network problems

Professional Qualifications:

• Bachelor’s or Associate’s degree (Computer Science, Computer Information Systems, or Management Information Systems preferred) with three (3) years demonstratable professional experience OR minimum of six (6) years demonstratable professional experience.
• Technical certification(s) such as Cisco Certified Network Administrator (CCNA), Cisco Certified Design Associate (CCDA), or Cisco Certified Network Professional (CCNP) OR minimum of six (6) years hands-on experience in WAN/LAN route-switch design, configuration, implementation, and administration

Technical Qualifications:

• TCP/IP routing and switching protocols including, but not limited to QOS, OSPF, MPLS, BGP, VLANS, HSRP, TACACS, VoIP, DMVPN, and PfR
• Cloud technologies including, but not limited to Azure and AWS
• Network Management tools (SolarWinds & Kiwi preferred)
• Scripting knowledge
• IPAM technologies (Cygna Labs preferred)
• NAC technologies (ClearPass preferred)
• Microsoft Windows Server Operating Environments
• Wireless, microwave, and cellular radio technologies (Aruba preferred)
• Configuration knowledge of routers, switches, wireless controllers, Linux, cable termination and testing equipment, and end-user operating systems
• Experience with network media including, but not limited to CAT5, CAT6, SMF, MMF, and Small Form-factor Pluggable (SFP)

Expertise in:

• Design, analysis, optimization, and management of wireless networks (Aruba preferred)
• Design, analysis, optimization and operation of WAN and LAN services
• Defining, building, and managing project plans (Microsoft Project preferred)
• Design, development, and maintenance of network drawings (Microsoft Visio preferred)
• Strong analytical, troubleshooting, communication, and interpersonal skills
• VoIP network experience a plus
• Knowledge of the OSI model
• Ability to multi-task in a fast-paced technical environment