Description

  • Work with Key vendors to install/Configure/Upgrade UCCE Controllers, CUIC, AW/HDS, Router, Logger, VRU, and Migrate Peripheral Gateways to the new UCCE environment.
  • Created templates, and Reviewed Methods of Procedures, Low-Level Designs, Sent out business communications, created training documents and configuration standards
  • Performed Finesse, CUIC, CUSP upgrades and Maintenance
  • Daily maintenance and oversee operations of the Call Centre Infrastructure 
  • Modify and Maintain UC/UCCX/CVP/UCCE call flows for different customer-routing designs
  • Migrate existing CUCM/Voice Gateways/ICM/CVP Infrastructure to new locations Data Centres: Configured Routers, Switches, Gatekeepers, Gateways, Managed CVP Servers, Nuance Speech Recognition Servers,, CVM VXML Servers and Studio & built Media Servers in redundant and fault tolerant Infrastructure  
  • Built/add SIP Trunks, CUCM/CUC/Analog gateways, Phone, User/device imports and Configured CER
  • Performed VoIP CER/CUC/CUCM Base Configurations, Pre-Migration tasks including compatible IOS upgrades before UC upgrades
  • Configure SME and CUCM cluster for call routing (PSTN inbound and outbound) to test telco SIP/PSTN Trunks
  • Provide UCCE/UCCX/UC Health checks and operational support, Assist in troubleshooting UCCX/E/CUCM/CUC/CER, Gateways
  • Review and approve MOPs, Assist OPS teams in developing process flow diagrams, monitoring tools alignment, planning engineering releases, address LLD standards 
  • Develop UC standards and processes for NQA teams
  • Voice Maker, Checker, and Approver all managed IP telephony, PRI/SIP Infrastructure, Voice Gateways, CUCM, CUC, CER, UCCE/UCCX to support Confidential and robust networks 
  • Assist with pilot/prod rollouts of new SIP centralized Infrastructure running Cisco B2BUA/CUBE/SME/SBCs
  • Closely working with the Backbone Voice Teams on Voice circuits, training, Code Caveats, and handling escalations
  • Regularly interact with vendor teams to enhance voice standardization tools
  • A Masters degree
  • Ten or more years of experience in designing, Implementing, and Supporting Avaya/Asterisk/CUCM/Voice Gateway/ICM/CVP Infrastructures for Enterprise environments.
  • Strong Voice, VoIP, IP Telephony architectural design and engineering experience.
  • Strong understanding of SIP, MGCP, SCCP & H.323 Signaling technologies
  • Experience with Python, VXML, or Ansible/YANG scripting languages
  • Experience with Cisco networking equipment
  • Proven ability to manage complex multi-organizational projects.
  • High motivation, self-starter approach, and demonstrable leadership skills.
  • Ability to work independently and effectively under tight time constraints and deliver accurate results.
  • Excellent verbal and written communication and interpersonal skills.
  • Professional level network certification or higher. 
  • Understanding of QoS and call performance optimization functions

Key Skills
Education

Bachelor's Degree

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