Bachelor’s degree in computer science, information technology or related field
10+ years’ experience as a network engineer in a fast-moving environment
Excellent knowledge of Service Desk, ITIL standards and its processes
IT infrastructure operations, IT service management or IT business operations experience
Hands on experience with Cisco and Aruba devices
Well versed in Collaboration solutions & Wireless solutions
Technical knowledge of Cisco ISE end point solutions
Previous work experience with Cisco, Aruba and Zoom
Advanced knowledge of network operating systems including Cisco, NXOS and IOS
Familiarity with network analysis tools including SolarWinds, and Cisco DNA
Knowledge of applicable data privacy practices and laws
Proven analytical and creative problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Business level fluency in English required, other language knowledge is a plus
Experience with the use of Network System Diagnostic programs and equipment like WireXpert, Cisco iOS, Net Scout, Wireshark, Spectrum Analyzer, Network loggers.
Experience with analyzing data reports generated from diagnostic programs and equipment
Manufacturing Engineering and Information Technology experience with an emphasis on Network Communication Standards (802.11, EtherNet/IP, Profinet I/O, TCP/IP, QOS - Quality of Service)
Familiar with TCP/IP, SNMP, switching and routing protocols.
Familiar with Network Security protocols.
Understanding of PLC communication and its effect on Ethernet networks.
Strong analytical skills for interpreting business requirements and translating them into technical specifications.
Problem solving skills specific to Information Technology, network management and system designs.