- Excellent oral and written communication skills, including being highly self-organized, and able to take the initiative in all aspects of your duties
- Excellent attention to detail, good analytical skills, good problem-solving skills, must be self-driven and capable of managing technical resources.
- Must be capable of taking full ownership of project assignments and working with cross-disciplinary organizations to accomplish the mission
- Have a focus on customer service skills working with stakeholders at all levels of the organization to ensure teams are delivering value
- Must work well in both very small project teams, and as part of a very large distributed project team, depending on project assignments
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Proficiency in Microsoft Office Software including Outlook, Word, Excel, and Visio required. Smartsheet knowledge is a plus.
- Be able to quickly understand new technology and how it relates to the delivery of the project
- Willing to continuously put in the extra effort to get the job done under tight constraints
- Must be able to manage several complex projects simultaneously
- Must be able to firmly align project resources and stakeholders as to the agreed upon project deliverables
- Adaptability, flexibility, and ability to deal with ambiguous project scope and constant organizational change
- Ability to work with a DevOps mindset to eliminate delays, own the delivery, and ensure the team is delivery quality services.
- Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
Requirements and/or Certifications:
- Bachelor's Degree from an accredited college or university.
- Emphasis in Information Systems, Computer Science. Equivalent work experience will be considered.
- Professional certifications in disciplines such as, Agile, Networking, Security (e.g., SAFe, CCNA, DevOps, ITILv4 etc.) preferred.
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Exercises judgement within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Development or coding basic knowledge of Python or JSON
- Strong understanding of network fundamentals including OSI knowledge and routing and switching.
- Experience with wireless technologies (Aruba wireless, Aruba ClearPass preferred)
- Cloud network understanding and experience (AWS, Azure and Google Cloud preferred)
- Experience with SDWAN (Cloudgenix / Palo Alto preferred)
- Familiarity with access control models and network security.
- Fundamental understanding of generative AI and ML tools and technologies
- Knowledge of coding languages for scripting (Python, JSON).
- Experience with automating network tasks preferred.
- Experience with network diagramming, diagnostic, monitoring and analysis tools (SolarWinds, Aruba Central, Palo Alto Panorama, Lucidchart).
- Solid understanding of network operating systems (Cisco IOS).
- Sharp troubleshooting skills.
- Commitment to quality, care for detail and solution oriented, hands-on attitude and willingness to learn, collaborative, team focus and great communication skills.
- Ability to work independently in a fast-paced environment. Balance and complete projects on time
- Understand Agile principles including but not limited to Kanban, Sprints, Daily Standup
Prior Work Experience
- Experience delivering complex technical projects in a medium to large size organization.
- Minimum 4 years’ experience working in networking / DevOps preferred
- Cloud based project work preferred (AWS, Azure)
- Experience in implementing Agile based delivery for both infrastructure and development-oriented projects a plus
- Other previous technical certifications are a plus: AWS, Azure, Microsoft, Cisco, etc.
- Expertise in one or more standard Project Management tools: SmartSheet, MS Project, Jira, Confluence, Word, Excel, PowerPoint, SharePoint, OneNote
- Experience in one of the following areas:
- Contact Centers, Data Centers, Digital Transformations, etc.
- Supporting mixed technology environments: Windows, Unix, Linux, Solaris, etc.
- Telecom/Network project experience preferred: MPLS, Firewalls, VPNs, VoIP, IVR, Contact Centers
- Disaster Recovery testing
Mandatory Skills
Python, Agile, Automation, Networking,
Desirable Skills
JSON, SolarWinds, Aruba Central, Palo Alto Panorama, Lucidchart, Cisco IOS