Description:
The Network Analyst, will be a member of Global Networking team reporting to the Manager – Network Services
This position will work within the operations team to support enterprise networks and contribute to projects when needed requiring network expertise.
The successful candidate will be able to:
- Act as an escalation resource for reported network performance or application performance issues
- Manage and support the network monitoring and configuration management software
- Provide technical and architectural support for field networks to include industrial
- switches, routers, and wireless bridges
- Assist in developing the overall network strategy globally
- Utilize service portal to manage and create service requests, outages, and change requests
- Identify, evaluate and recommend technologies using best practices/industry standards
- Identify innovative ways to utilize existing applications and technologies
- Forecast and coordinate management of change for scheduled maintenance weekends
- Effectively communicate with end users and peers around the world
- Actively participate in the planning, design, and implementation of network related projects
The successful candidate will have the following qualifications and experience:
- Extensive troubleshooting experience with large enterprises
- Strong written and verbal communication skills. The ability to clearly articulate complex issues
- Customer interfacing capabilities
- Extensive experience with Cisco routers, switches, firewall and wireless hardware
- Extensive experience with Solarwinds Network Management suite of applications
- Experience with Riverbed WAN optimization appliance, Cascade and NetProfiler
- Experience with Gigamon, Wireshark and packet level analysis and application performance root cause analysis
- Experience using Splunk to help with troubleshooting
- Experience troubleshooting EIGRP, BGP, Firewalls, IPSEC/SSL VPNs, Spanning tree and network security
- Experienced with software defined networking
- High level of experience with Cisco ISE/NAC
- Working knowledge of SNMP, Netflow, IP SLA and other management protocols
- Working knowledge of Cisco Collaboration products
- Experience working in Oil and Gas Industry – specifically with field support technicians
- CCNP certification a plus