Key Responsibilities:
- Collaborate with solution architects to evaluate the impact of system changes on downstream work processes and organizational workflows.
- Work closely with business and technical teams to create system design proposals, including models, specifications, diagrams, and charts for technical implementation.
- Conduct cost-benefit and ROI analyses for proposed systems; research software and hardware solutions to support recommendations.
- Monitor the progress of system development and implementation, document current-state business processes, and perform data analysis to identify gaps or opportunities.
- Assist in developing and executing test cases, produce traceability matrices, and prepare status reports.
- Provide oversight for quality assurance testing and communicate system enhancements to end-users.
- Manage the intake of new project requests, maintain high-level schedules, and complete training to gain full knowledge of existing systems.
Required Skills & Qualifications:
- Proven expertise in managing NetSuite configurations, customizations, and dashboards.
- Experience with data migration and integration, including use of ETL tools and REST/SOAP APIs.
- Proficiency in creating NetSuite Saved Searches and customized reporting.
- Strong skills in data analysis, with the ability to work with large datasets using data analysis tools.
- Attention to detail and a logical, efficient approach to system and process analysis.
- Ability to communicate effectively with executives, managers, and stakeholders from diverse backgrounds.
- Strong analytical thinking with the ability to translate business needs into operational and technical requirements.
- Comfortable working independently or under the direction of business relationship managers or project managers.
- Excellent verbal and written communication skills in both technical and business language.
- Experience in issue tracking and requirements engineering, using tools such as ServiceNow (SNOW), Jira, and Confluence.
- Ability to troubleshoot system issues, manage user roles and permissions, and conduct user training sessions