Work with Business stakeholders to support and maintain their Analytics infrastructure to reduce incidents
and downtime
Handle incidents, analyse, troubleshoot and provide root cause analysis along with preventive and
corrective actions
Working independently with other functional teams for debugging and troubleshooting purposes
Candidate needs to work in rotational shifts (including on-call, morning, afternoon, night and weekends)
proving round the clock support for keeping the environments running and performing at optimal levels
Mentor team members and track shifts and assignments for them
Work and Technical Experience
Must-have Skills:
Good experience in MicroStrategy Administration
Good experience with MicroStrategy tools like Object Manager, Command Manager, System Manager,
Integrity Manager, etc.
Good experience with functioning of Administration components like Users, User Groups, Security Roles,
Database Instances, ODBCs, Subscriptions, Schedules, Security Filters
Good experience in designing/debugging Reports, Dashboards and Cubes in MicroStrategy
Experience in handling incidents and identifying RCAs
Good-to-have Skills
Experience in automating routine tasks in MicroStrategy
Knowledge of ThoughtSpot (Cloud)/Tableau (Cloud)
Experience in upgrading BI platforms and designing fault-tolerant systems
SQL, Alteryx, Snowflake, Databricks
Qualification:
Bachelor’s degree in computer science, engineering, or related field
Demonstrated continued learning through one or more technical certifications or related methods
5+ years of relevant experience in BI tools
Relevant experience in Retail domain is a bonus
Bachelor’s degree in computer science, engineering