MS Dynamics 365 Consultant

Job Description:

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

· Ability to take Technical/Functional leadership in one specific product or area of business processes.

· Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.

· Drive the communication with the customer to ensure the customer has confidence on problem resolution

· Define and understand the customer issue by creating adequate reproduction scenarios.

· Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

· Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue

· Collaborate with cross-group peers both proactively and reactively.

· Produce quality documentation.

Required/Minimum Skills/Qualifications:

· Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer

· Engineering or master’s degree in computer science/information technology (IT) or equivalent

· Relevant product Certifications from Microsoft

· Excellent Communication Skills - verbal, listening, and written (including technical writing).

· Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory

· MS Dynamics 365 – CE – Functional Engineer/Consultant

· Strong experience of Business process in Sales, Marketing , Customer Service, Field Service and Project Operations

· Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration

· Azure infra, Windows Admin knowledge will be a Plus

· Good in SQL Queries