Manager-Program Management

The opportunity

Program-manage key projects/initiatives for Enterprise delivery Excellence, act as the operational lead for the function and work closely with EDEx team, Service Line Leaders and SL quality function leaders, and engagement teams for end-to-end maturity assessments and governance.

Your key responsibilities

• Deploy your core skills (particularly Project Management) to lead the initiative with governance and control, track progress, report on SLAs and KPIs regularly to create client confidence
• Effectively collaborate with multiple and diverse set of stakeholders
• Drive decision making and be the trusted advisor to the stakeholders
• Manage the operations of the Enterprise Delivery excellence function and ensure that all the operational deliverables are published on time 
• Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.
• Contribute to establish and maintain organizational delivery excellence strategy
• Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards
• Collaborate with all GDS stakeholders to ensure compliance with Delivery Excellence goals and objectives.
• Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery
• Experience in defining metrics and measurement based on latest industry trends and best practices.
• Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform
• Focus on bringing innovation to improve quality and delivery assurance processes.
• Global exposure and having proven record of working in cross cultural environment.  Strong communication & decision-making skills.
• Strong analytical & decision-making capabilities along with very strong people skills. 
• This would be a supervisory role with both direct & indirect set of reports.
• Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment

Skills and attributes for success

• Excellent written, oral and presentation skills, including business narratives and storytelling
• Application of project management methodologies - project initiation, current state analysis, future state design, process design, implementation and project transition/close
• Excellent stakeholder engagement skills
• Strong facilitation skills with senior stakeholders to drive decisions and consensus
• Understanding of functional processes such as IT, HR, Finance and transformations of these processes
• Strong MS Office skills – particularly, to develop engaging presentations
• Significant experience in leading transformations and strategic initiatives, and leveraging consulting skills, project and change management as key enablers
• Ability to work and team across cultures and organizational ranks
• Good analytical, judgment, tact and decision-making ability along with critical thinking skills
• Global Mindset
• Influencing and Negotiation skills
• Change Management, Adaptability and Agility
• Innovative mindset and ability to relevant models suiting to the context

To qualify for the role, you must have

• Bachelors or Masters, preferably with engineering or management background
• 15+ years of experience in a profession services or related industry
• Certification in Project Management (PRINCE II, PMP), Agile methodology (SCRUM), Organisational change Management, Design Thinking, Facilitation will be an advantage
• Certification not mandatory but any maturity model, process & methods would a bonus
• Experience in working with various stakeholders and cultural intelligence to work with a wide range of people from different background, geographies, countries etc.
• Ability to lead teams and influence teams that may not be positionally working with the person.

What we look for 

• A person who has the energy and enthusiasm to create change with the right intentions. Demonstrates passion to make a difference to the bigger picture. Solution oriented and does not hesitate to ask questions to solve creatively. Authentic, approachable and can bring a team together to move towards the vision ahead, together