Manager - IT

PRINCIPAL ACCOUNTABILITIES

1. Project management- select core system modules

• Drive and Champion Mobility Platforms which are primarily One Stop Solution for New Business Sourcing by various channels
• Participate in discussions between functional owner and business analyst to understand requirements captured in the form of Requirements Gathering Document (RGD), pertaining to modules like New Business, Pay-out, Policy Servicing, Partner Integration etc.
• Receive all requirement documentation pertaining to new functionalities/ upgrades (such as BRD, Test cases, BA document, Validation document etc.) from the functional owner and Business Analyst
• Allocate project to Team Lead based on workload/ skill-sets, and ensure estimation of effort and finalization of DOD (Date of Delivery)
• Oversee completion of development, unit testing and code review by the team, within decided timelines, managing timeline and quality escalations if any
• Coordinate with testing team to ensure all tests are completed, including User Acceptance Testing (UAT) involving dedicated team of functional users and Smoke testing
•  Verify completion of development and testing, and obtain approvals as required, before release for deployment
• Maintain and monitor tracker across all projects, conducting periodic reviews with the team to ensure on-time and successful completion
• Attend calendarized monthly meetings with the Partner Integration team, to understand system-related issues pertaining to different functionalities/ modules used by the team
• Establish priority tickets out of all requirements/ issues discussed, document the minutes of the meetings and maintain a tracker for resolution of all issues and monitor closure of all tickets
• Present status of issues raised and plan of action to resolve issues, on a periodic basis
• Coordinate with other teams within IT- such as Business Analysts and relevant PMs to ensure that the issues are attended to and driven to closure
• Conduct IT presentations and understand requirements for any new partner on-boarding
• Oversee special IT projects/ initiatives commissioned by the Partner Integration team

2. Operational reviews and subject matter expertise

• Engage with and conduct periodic reviews with own team, to support in development of projects and resolve any issue faced in driving the projects
• Attend periodic reviews with reporting manager and the CTO, and provide regular updates on various programs
• Participate in and extend support to audits- internal and IRDA
• Attend discussions and provide subject matter expertise with respect to technical architecture for any changes in the core system

3. Team development

• Conduct knowledge transfer/ training for team members, on relevant technologies/ platforms/ domain skills
• Participate in recruitment process to identify the right talent for various positions within the function
• Establish individual performance expectations and evaluation metrics, and regularly review individual performance
• Identify and create development opportunities for team members to enhance functional knowledge

MAJOR CHALLENGES

Current software is customized to BALIC requirements; any replacement of the system/ software will require massive effort to replicate the complex products that it supports

DECISIONS

Following decisions are taken by the role (within the allocated budget and in compliance with regulatory requirements)

• Management of projects driven, including final release
• Sources for obtaining data required
• Hiring within budget for the team below

INTERACTIONS

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work

• Partner Integration: To understand requirements/ issues and drive resolution as a Technical Manager
• Business Functions: To understand requirements and implement solutions for select modules
• Regulatory, compliance and fraud prevention- For validating the applicability of certain solutions developed
• VP-IT, CTO– To seek requisite approvals and present status of trackers, as required

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work

• Partners: To discuss requirements and understand IT feasibility
• Vendors: Selection, commercial discussions

DIMENSIONS

Other Dimensions

• Total Team Size (doesn’t include outsourced employees): 13
• Number of Direct Reports: 3
• Number of Indirect Reports: 10
• Number of Outsourced employees: 0

SKILLS AND KNOWLEDGE

Educational Qualifications

1. Qualifications

• Engineering- BE/ BTECH-IT or CS OR MCA
• Certifications in Project Management/ other domain certifications- optional

1. Work Experience

• Overall, 12-15 years of experience
• Must have experience working in Oracle, Java, SQL/PLSQL
• Experience in BFSI industry, preferably in Insurance domain having managed Insurance core application
• In-depth experience in IT, solution designing, project management
• Experience in team management