Mainframe Support Engineer

About the job
Must Have Skills:

Prior experience as L1 / L2 Support

Proficiency in IBM zOS COBOL JCLDB2

Strong Knowledge on DB2 SQL Strong understanding of relational database concepts and advanced SQL including SQL Error Codes

Strong Knowledge on CICS

Roles Responsibilities:

Perform L1 and L2 basic and intermediate level troubleshooting

Maintain and update documentation related to technical support activities

Collaborate with cross functional teams to resolve technical issues efficiently

Troubleshoot and resolve application issues reported by users

Monitor application performance and ensure efficient functionality

Communicate with users to understand and resolve issues

Document all support activities and solutions in the ticketing system

Escalate complex issues to third line support or development teams

Collaborate with the development team to identify and resolve bugs

Participate in regular team meetings and update on issue status

Conduct routine checks and maintenance of the applications

Should have US insurance experience