Mainframe L2/L3 support

• Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company.
• The role is to maintain, control and support the applications on the production lines.
• Technical support and maintenance activities for the applications.
• Working with the client's processes (incident, problem, change management).
• Communicating and working closely with the users and the client.
• Daily meetings with the team, occasional meetings with the client.
• Problem analysis and documentation.
• Performing root cause analysis.
• Source code analysis.
• Creating bug fix, releases and upgrades for the applications.
• Occasionally configuring and optimizing the application and infrastructure.
• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support (using Confluence).
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
• Handle late night and weekend emergency support on as required.
• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
• Develop scripts works with team to automate repeatable manual tasks.
• Responsible for troubleshooting and resolving application.
• Lead the team and clarify their technical queries on Mainframe technologies
• Reporting and presenting to client.
• Single Point of Contact for the team.

Qualifications:

• Exp- 8+ yrs
• Should have L2 / L3 support experience.
• CICS, COBOL, DB2, VSAM, Client MQ and JCL - Manager
• relevant experience in L2 / L3 support projects
• Must possess hands-on experience working in an applications production support/application development environment.
• They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.
• Primary Skills: COBOL/JCL, Client WebSphere MQ
• Secondary Skills: DB2
• Good Communication.
• Language: German (Optional). Good to know to read, write and speak in German language