Mac Systems Administration and Operations

• Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.
   
• Plan detailed requirements for new and changing infrastructure services
   
• Build and prepare packages for automated deployment and self service
   
• Builds and test pilot versions for new and changing services
   
• Creates solution documentation for Global Help Desk support of end users
   
• Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings
   
• Review Service-Now tickets related to Jamf/Mac and update in a timely manner.
   

Security and Partnerships
 

• Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.
   
• Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.
   
• Partners with client and portfolio owners to assist with technology implementation initiatives across business services
   

Leadership and Learning
 

• Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
   
• Create endpoint reports for stakeholders as requested.
   
• Evaluate advanced requests for feasibility and provide appropriate guidance.
   
• Provide coordination for architecture of systems, including providing feedback on project requests and timing.
   

Qualifications & Experiences
 

• Minimum of 7 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints
   
• 3+ years' experience in identity and access management
   
• Advanced scripting knowledge (bash, python, etc.)
   
• Experience dealing with security incidents
   
• Ability to prioritize based on criticality