Description

Responsibilities:

  • Provide Tier 2/3 support for macOS devices, escalating when necessary.
  • Administer macOS devices using Microsoft Intune, including:
    • Configuration profiles
    • Compliance policies
    • Application deployment
    • Custom scripting (Bash, PowerShell)
  • Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
  • Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
  • Create and maintain technical documentation for macOS support, deployment, and configuration.
  • Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.

Qualifications:

  • 3+ years of experience supporting macOS in an enterprise environment.
  • Hands-on experience managing macOS devices with Microsoft Intune.
  • Proficiency in Bash and PowerShell scripting for macOS automation.
  • Familiarity with Apple Business Manager and MDM enrollment workflows.
  • Strong understanding of macOS system architecture, security, and user management.
  • Excellent troubleshooting and communication skills.

Nice to Haves:

  • Experience with Azure AD and conditional access policies.
  • Familiarity with enterprise software deployment and patching strategies.
  • Ability to create user-facing and internal documentation.
  • Recommended Certifications:
    • Apple Certified Support Professional (ACSP)
    • Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate


 

Key Skills
Education

Any Graduate

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