Duties and Responsibilities:
· Analyze, design, and develop systems based on user specifications.
- Provide technical assistance for hardware/software issues and troubleshoot system-related problems.
- Utilize in-depth knowledge of technical tools for systems development and support.
- Maintain working knowledge of various applications (e.g., mainframe, SAS), their processing, and programming languages.
- Assist in identifying training needs and training and/or mentoring less experienced staff.
- Serve as a technical project leader for specific projects and BAU activities.
- Maintain CMBD entries for applications.
- Manage the team on-call schedule and updates in ServiceNow.
- Attend mandatory daily/weekly meetings for system outages and incident management.
- Possess knowledge of Disaster Recovery and Business Continuity planning.
- Understand Privileged Access Management, user access, and entitlements.
- Perform other duties as assigned.
Basic Qualifications:
· Bachelor's Degree or 10+ years of related experience (an additional 4 years of related experience may be considered in lieu of a Bachelor's degree).
- Experience with Linux, AIX servers, Red Hat, and Oracle databases.
Preferred Qualifications:
· Ability to work independently and multitask in a collaborative environment.
- Commitment to continuous improvement for both individual and team processes/procedures.
- Excellent communication and collaboration skills with a focus on customer service.
- Proficiency in Microsoft Office.
- Experience working in a multi-platform environment.
- Ability to balance development and lead technical roles.
- Experience in projects involving business segments.
- Strong analytical and troubleshooting skills.
- Excellent interpersonal skills with a focus on customer service and the ability to work well with IT, vendor, and business groups