Description

  • Monitor ticketing system and ensure trouble ticket are updated with appropriate status 
  • Provide guidance to customer on how to resolve issues 
  • Provide Support to customers on understanding the requirements 
  • Build MS Excel reports by working with technical & business teams for customers 
  • Able to write basic SQL queries to troubleshoot issues or tickets 
  • Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment. 
  • Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch. 
  • Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc. 
  • Must have 2 years of working experience in cloud environment, preferably AWS. 
  • Must have good communication skills, both in written and in verbal form. 
  • Desired to have knowledge of configuration management tools. 
  • Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service. 
  • Diagnoses and resolves system functionality issues including performing queries for data/information using tools. 
  • Walks customers through service functionality leveraging technical, business documents 
  • Provides solutions and resolution to customer trouble tickets. 
  • Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document. 
  • Escalates appropriate technical issues to upper-level technical support when needed. 
  • * Deliverable:     Monitor ticketing system and ensure trouble ticket are updated with appropriate status 
  • Provide guidance to customer on how to resolve issues 
  • Provide Support to customers on understanding the requirements 
  • Build MS Excel reports by working with technical & business teams for customers 
  • Able to write basic SQL queries to troubleshoot issues or tickets

Key Skills
Education

Any Gradute

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