Lead ServiceNow Developer - ITSM,ITOM,ITAM

Responsibilities
Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver.
Serve as a technical lead and mentor.  Provide technical support or leadership in the development and continual improvement of service.
Develop and maintain effective working relationships with team members.
Demonstrate the ability to adapt and work with team members of various experience level.
 

Qualifications
Passionate developers with several ServiceNow implementation experience in ITSM, ITOM and ITAM.
Minimum 7 years of ServiceNow development experience required. 
ITSM implementation experience (Incident, Request, Problem & Change) with knowledge on ITIL framework
Solid understanding & experience of CMDB with good understanding of CSDM.
Hands-on experience configuring ITOM Discovery (on-premises & Cloud) and Service mapping 
Experience with Event management and integrating monitoring tools on ServiceNow platform.
ITAM Implementation experience for Software and Hardware assets (SAM Pro or HAM Pro experience desirable)
Proficiency using Glide API and JavaScript on the ServiceNow platform
Experience integrating external system to ServiceNow using REST & SOAP.
Solid experience creating Dashboards/Reports - Performance/Platform Analytics 
Knowledge of Networking concepts and Cloud concepts.
Proficient in authoring, editing and presenting technical documents.
Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major.
Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
Client facing or consulting experience required.
Skilled problem solvers with the desire and proven ability to create innovative solutions.
Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
Knowledge and experience in developing software using agile methodologies.
Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
Following certifications are preferred but not mandatory

ServiceNow Certified System Administrator (CSA)
CIS-ITSM
CIS-ITOM Discovery
CIS- Service Mapping