Description

  •  Direct the ServiceNow roadmap, architecture, administration, and development teams
  •  Design and build ServiceNow catalog items, workflows, and automations to support business needs
  •  Configure ServiceNow to enhance platform functionality
  •  Maintain CMDB accuracy and integrations with monitoring, automation, communication and asset tools
  •  Own the relationship with ServiceNow, and other MSP/SI partners—manage contracts, license compliance, renewals, and quarterly business reviews
  •  Serve as process owner for Incident, Problem, Change, Configuration, Asset, Risk, Release / Deployment, Knowledge, and Service Catalog
  •  Chair weekly Incident and Change review meetings; ensure SLAs, RCAs, and CAB outcomes are met
  •  Maintain the Service Catalog and Service Portfolio, ensuring each service has an owner
  • 8+ yrs in IT Service Management; 3+ yrs leading ServiceNow teams; proven record running Incident & Change at enterprise scale and configuring ServiceNow solutions.
  • Deep ITIL v4 expertise, ServiceNow ITSM & CMDB, workflow and catalog item creation, data visualization (Power BI/Fabric), scripting / automation, strong root-cause and communication skills, strong knowledge of generative AI and its application to service management

Key Skills
Education

Any Gradute

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