Responsibilities
Lead the technical planning & requirements gathering phases including estimate, develop, test, manage projects, architect and deliver.
Serve as a technical lead and mentor. Provide technical support or leadership in the development and continual improvement of service.
Develop and maintain effective working relationships with team members.
Demonstrate the ability to adapt and work with team members of various experience level.
Qualifications
Passionate developers with several ServiceNow implementation experience in ITOM, CMDB and ITSM.
Client facing or consulting experience highly preferred.
Skilled problem solvers with the desire and proven ability to create innovative solutions.
Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments.
Future technology leaders- dynamic individuals energized by fast paced personal and professional growth.
Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers.
Bachelor’s Degree in MIS, Computer Science, Math, Engineering or comparable major.
Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design.
Knowledge and experience in developing software using agile methodologies.
Hands-on experience configuring ITOM Discovery (on-premise & Cloud), Service mapping
Experience with Event management and integrating monitoring tools on ServiceNow platform.
Experience & strong understanding of CMDB with very good understanding of CSDM.
Experience integrating external system to ServiceNow using REST & SOA.
Proficiency using Glide API and JavaScript on the ServiceNow platform
ITSM implementation experience with knowledge on ITIL framework
Knowledge of Networking concepts and Cloud concepts.
Proficient in authoring, editing and presenting technical documents.
Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
Following certifications are preferred but not mandatory
ServiceNow Certified System Administrator (CSA)
CIS-ITOM Discovery
CIS- Service Mapping
CIS-Event Management
Any Graduate