Lead ServiceNow Asset Management Specialist

Key Skills: ServiceNow ITAM, HAM, SAM, JavaScript, PowerShell, IT Asset Management, Workflow Automation, System Integration, CIS-ITAM Certification, Technical Troubleshooting, Documentation, Remote Delivery.

Roles and Responsibilities:

• Configure and implement ServiceNow ITAM modules, with a strong focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Integrate ITAM with other enterprise IT systems to enable seamless end-to-end asset lifecycle visibility.
• Analyze complex business requirements and translate them into effective technical solutions using the ServiceNow platform.
• Design and develop workflows, automation routines, and custom scripts to enhance asset operations.
• Monitor ITAM module performance continuously and implement optimization strategies.
• Provide ongoing support and troubleshooting for all module-related issues.
• Maintain comprehensive and up-to-date documentation for all configurations and implementations.
• Keep current with ServiceNow updates, platform capabilities, and ITAM industry best practices.

Experience Requirement:

• 10-15 years of relevant hands-on experience in ServiceNow ITAM (HAM/SAM), with demonstrated success in real-world project implementations.
• Proven experience in configuring, deploying, and optimizing ServiceNow HAM and SAM modules.
• Strong background in IT Asset Management processes and frameworks.
• Skilled in JavaScript and PowerShell scripting to support automation and customization.
• Experience integrating ServiceNow ITAM with third-party enterprise systems.
• Strong analytical and problem-solving capabilities with a track record of resolving complex ITAM challenges.
• Effective communicator, able to collaborate with technical and non-technical stakeholders.
• CIS-ITAM or HAM/SAM certification is considered a strong advantage.

Education: Any Graduation