Lead Engineer

Minimum 10 Years Profile 
Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.
Proficiency in scripting languages (e.g., JavaScript, Java, Python).
Excellent communication and leadership skills. 
Understanding of IVR design principles and best practices.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and as part of a team
Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java
Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.
Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].