Lead Developer

• Lead the development and implementation of ServiceNow solutions, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Design, develop, and configure ServiceNow applications and modules.
• Provide technical guidance and mentorship to junior developers.
• Ensure the quality and performance of ServiceNow implementations through rigorous testing and code reviews.
• Develop and maintain documentation for ServiceNow processes and configurations.
• Stay up-to-date with ServiceNow best practices and advancements to continuously improve our ITSM capabilities.
• Manage integration with external systems and data sources.
• Participate in change management and incident resolution activities

Qualifications:
Experience

• Minimum 6+ years of relevant experience in IT Service Management and ServiceNow development.
• Proven track record of leading ServiceNow implementations and teams.
• Experience with the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
• Strong knowledge of ITSM best practices and frameworks

Skills

• Proficiency in ServiceNow development, including scripting in JavaScript, Glide, and other relevant languages.
• Proper ServiceNow ITSM Certification is required.
• Excellent problem-solving skills and the ability to think strategically.
• Strong leadership and team management abilities.
• Effective communication and collaboration skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Knowledge of Agile methodologies and practices