Lead Application Support Engineer

RESPONSIBILITIES:

Experience supporting applications doing L2/L3 support.

Experience with using ITIL Change, Incident and Problem management processes.

Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis.

Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and cloud applications and services.

Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.

Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.

Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.

Must have:

Bachelor's degree and/or equivalent experience.

Minimum of 8 years of related experience

Hands on experience in distributed systems

Proficiency with containerization and orchestration tools such as Docker, Kubernetes, and OpenShift.

Experience in Deploying or Supporting Containers

ITIL Change, Incident and Problem management processes