Description

  • Bachelor’s degree preferred (or equivalent experience).
  • Minimum 6+ years of experience in Distributed Application Support.
  • Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
  • Operating Systems: Unix, Linux, Windows.
  • Databases: SQL/PLSQL, DB2, Oracle, Snowflake.
  • Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres.
  • Containers & Orchestration: Docker, Kubernetes, OpenShift.
  • Monitoring & Data Tools: Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda.
  • Scheduling Tools: CA AutoSys, Control-M.
  • Middleware & Messaging Queues: Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka.
  • Scripting & Automation: Bash, Python, Ruby, Shell, Perl, JavaScript.
  • ETL Tools: Informatica Datahub/IDQ, Talend.
  • Experience with ITIL Change, Incident, and Problem Management.
  • Ability to lead major incident calls, engage proper teams, and drive root cause analysis.
  • Debug system components in cloud and distributed environments.
  • Provide technical recommendations on application design and optimization.
  • Participate in monthly service reviews (MSR), disaster recovery events, and audit requests.
  • Implement certificate creation/renewals and update knowledge articles.
  • Analyze and implement automation opportunities to reduce manual monitoring efforts.
  • Strong problem-solving skills and ability to handle critical production issues.
  • Effective communication and teamwork skills across multiple teams

Key Skills
Education

Bachelor's degree

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