L3 Support

Key Responsibilities:

Provide Level 2 (L2) and Level 3 (L3) application support.
Troubleshoot and resolve production issues in a timely manner.
Analyze bugs, implement fixes, and optimize system performance.
Collaborate with development teams for issue resolution and system enhancements.
Ensure high availability and reliability of applications.
Participate in code reviews and technical discussions with the development team.
Conduct root cause analysis and preventive actions for recurring issues.
Follow incident, change, and problem management processes.
Must-Have Requirements:

4–10 years of experience in L2/L3 application support and development.
Strong coding and debugging skills.
Excellent verbal and written communication skills.
Hands-on experience with object-oriented programming (Java, C++, Python, etc.).
Willingness to undergo technical assessments (e.g., CoderPad) and interviews with the development team.
Must meet the L3 support criteria listed below.
L3 Position Criteria (Also Applicable for L3 Role):

Strong communication skills and the ability to work independently.
Capability to stay proactive and attentive throughout the day.
Proficiency in analyzing, debugging, and resolving technical issues.
Ability to escalate to L3 teams or management when needed.
Experience in incident management, stakeholder communication, and impact assessment.
Ability to raise problem tickets and coordinate with development teams for long-term resolutions.
Sound understanding of technical concepts and the ability to explain them clearly.
Technical Skills:

Languages: Java, Python, C++
Operating Systems: Linux/Unix
Databases: MySQL (or similar)
Scripting: Shell Scripting
Monitoring/Tools: Splunk, Jira