L2 Support Engineer

The Role

Roles:
• Provide technical support and troubleshooting for Omada IAM systems.
• Manage user roles, access permissions, and authentication protocols.
• Ensure stability and security of IAM environments for our clients.

IAM Certifications (e.g., Omada Identity Management, CIAM) are a plus, but not mandatory

 

Experience

: 2+ years in IAM support

Skills

• Experience: At least 2 years in IAM support with experience in Omada IAM or similar platforms. • Technical Skills: Strong understanding of IAM concepts (SSO, MFA, RBAC), Omada IAM components, LDAP, Active Directory, and authentication protocols (SAML, OAuth). • Tools: Experience with ITSM tools (e.g., ServiceNow, JIRA) and databases (SQL, MySQL). • Soft Skills: Strong problem-solving, communication, and customer support abilities.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.