L2 Support Analyst

Duties and Responsibilities: As part of the team, you will: ? As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development) ? Open to work under 24*7 model and other holidays as required by the business? Good to have the ability to identity the front end/back end issues ? Respond to customer inquiries and assist in troubleshooting and resolving challenges ? Prioritizing the workload of the Application Support team ? Able to work on Metrics and Reports ? Managing the Issue Management Process and Reviewing potential areas for service improvement ? Providing technical leadership and input on application/infrastructure gaps and potential issue areas ? Need to be involved in automation and process improvement related tasks ? Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues ? Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes. ? Maintaining application monitoring and review ? Ideal candidate should have understanding on incident, request and problem management process ? E-commerce experience and experience with any BI tool is added advantage Qualification & Skills: ? 5+ years of experience in Production support ? Bachelors / Master’s Degree in Computer Science or related field in a reputed institution ? Hands-on/code debugging experience in Node JS and Python ? Database: SQL, Oracle ? OS: UNIX, Windows ? Experience in debugging through logs * Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc