L2 Level Engineer

Job Description:
Responsible for managing incoming fault tickets and installation of new PC's and peripherals.
 Acts as a point of contact between the ApexIT, Vendors and security teams to resolve desktop/laptop problems.
 Implements operational support standards and procedures related to change management, performance management and security.
 Ability to manage Customers/end users while resolving Operating System, application and network connectivity problems.
 Keeps himself/herself updated on emerging operational support technologies and industry trends - specifically M365, Windows OS (Server 2022 and Win 10/11), MS InTune, Antivirus or Antimalware
 Be flexible to perform after hours work and perform on call support as required.
 Work in a combined role of network management, support and IT projects.
 This is a 1st level support role both in person and over the phone or Remote connectivity
 Be involved in upgrade projects and be flexible while working in a growing and developing environment.
 Excellent troubleshooting skills on the technologies implemented and must be willing to learn /adapt in a fast-paced environment

Skills required:
 Approximately 6 – 7 years of working experience in a support role in Windows environment.
 Should have worked in a MNC company with more than 500+ User Base and have the capability to understand Latest Technical and Dynamic Environments.
 Experience in supporting Microsoft Platforms and Linux Desktops.
 Strong Understanding of networking (LAN / WAN technologies) and TCP/IP.
 Strong hardware skills on PCs, laptops and printers.
 Ability to resolve issues and handle conflicting priorities in a dynamic work environment.
 Customer centric and a team player.  Strong written and verbal communication skills.
 Strong documentation skills

MINIMUM QUALIFICATIONS: Education: Bachelor's degree in information technology or related field. Diploma holders with exceptional technical skills are also fine