L1 Support - Noc Engineering Department

ROLE DETAILS :-

• Monitor alerts related Server, systems and Database using Monitoring tools

• Ensure 100% of committed deliverables are met

• Sending required Reports and Dashboards

• Ensure monitoring team follows the defined policies and procedures assigned to the

• Management of alerts raised by infrastructure elements

• Perform daily health checks (System, Servers & Data center)

• Knowledge of Windows & Network Infrastructure

• Perform operations based on the documented procedures

• Assist in analysis of the reporting and alerts raised by various security devices

• Monitoring the Security Solution for health and availability

• Ensure proper tracking of the alerts/requests received until closure

• Ensure first cut notification about major incident sent to respective stake holders on preliminary information.

• Coordinate with Service desk to raise P1 and P2 incidents based on alerts

• Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups