Description

Job Description:

  • 2+ years of experience providing on-site support in an enterprise environment.
  • Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
  • Respond to service desk requests and fulfil them promptly.
  • Ability to complete tasks within agreed-upon Service Level Agreement or Key Measure requirements.
  • Log, categorise, and prioritise support requests accurately and efficiently.
  • Perform password resets and account unlock procedures.
  • Basic knowledge in SCCM, Intune, and Jamf Pro for managing devices.
  • Hands-on feet support for laptop/desktop, printer, networking, installation of OS, and Outlook configuration.
  • Hardware Troubleshooting.
  • Software Installation & Troubleshooting.
  • Strong working knowledge of Windows 11, Macs
  • Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies.
  • Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
  • Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
  • Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Key Skills
Education

Any Graduate

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