Junior Application Administrator

Formal Education & Certification

●        Bachelor's degree in computer information systems or related field. May substitute equivalent combination of education and experience.

Knowledge & Experience

·         3+ years of experience with Tier 2 support, configuration, and administration experience with one or more listed applications.

·         Experience with core software applications, including some of the following applications: Desire2Learn,  PeopleSoft, Salesforce, Zoom, MuleSoft, Onbase, PeopleSoft, DevOps, Splunk, NewRelic, Solarwinds,  and/or comparable products.

·         Experience in generating and delivering business process definitions, participating in gap/fit analysis, and assisting with pre-implementation workshops.

·         Demonstrated experience

o   Building use cases, defining business processes, and creating technical process documentation

o   Leveraging tools to the fullest capability, identifying optimization opportunities, and driving positive operational change

o   Performing at a high level as a technical subject matter expert.

o   Demonstrating initiative, good judgement, and the ability to achieve results

Skills & Abilities

·         Ability to troubleshoot and resolve application and process issues at a Tier 3 level

·         Adaptability to quickly changing priorities and requirements in a fast-moving environment

·         Ability to deliver assigned work on or ahead of schedule.

·         Familiarity with support methodologies (ticket management, change control, remote support, and troubleshooting of applications and interrelated dependencies)

·         Ability to learn and develop standardization documentation on new tools, systems, and products quickly with limited standardization across applications / services.

·         Excellent interpersonal skills and the ability to build relationships both internally and with clients

·         High level of collaboration, cooperation, and effectiveness when working with others and being available to assist when needed.

·         Demonstrated ability to work in a collaborative team environment

·         Ability to take complex technical ideas and present in a brief meaningful manner to customers without a technical background.

·         Professional dedication and positive attitude through flexibility and consistency of work.

·         Certifications for ITIL or core applications are highly desirable.