Description

  • Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
  • Be logged-in and available to answer calls through our global Service Desk call centre solution.
  • Actively participate in team meetings and suggest opportunities for continual improvement.
  • Support Service Desk KPI/TTI measures.
  • Be part of a rotered on call team during weekends, this should have you on-call once a month
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.
  • Monitor group email inbox and enter into ticketing system

Key Skills
Education

Any Gradute

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