Jr. Data Analyst

Key Responsibilities:

•             Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for Dealer Chat departments.

•             Update performance dashboards and maintain a reporting pipeline calendar.

•             Leverage XM Discover tools to supplement findings and provide actionable insights.

•             Participate in quarterly analytics meetings to share best practices and identify challenges.

•             Analyze historical data to shape measurable objectives and targets for annual planning.

•             Utilize Power BI to create visual data representations and enhance reporting.

•             Assist in defining KPIs, adjusting goals, and supporting forecasting teams with scheduling audits.

•             Facilitate research and analytics training, fostering a metrics-based approach to decision-making.

•             Participate in revenue-generating strategy meetings, providing data-driven insights.

Required Qualifications

•             Experience with Power BI and data best practices.

•             C++ programming experience and familiarity with data gathering, cleansing, and transformation.

•             Understanding of data integration tools such as Knime and SQL

•             Strong verbal and written communication skills for effective stakeholder engagement.

•             Proven ability to synthesize data from multiple systems for actionable insights.

•             Advanced technical and analytical abilities, with experience in statistical modeling and testing.

•             Ability to manage multiple tasks in a fast-paced environment and prioritize effectively.

•             Experience supporting brand quality, warranty, and data analytics initiatives.

•             Bachelor’s Degree in Business, Engineering, Data Science, Computer Science, or a related field