Jr. Data Analyst

Key Responsibilities:

• Develop and maintain daily, weekly, monthly, and quarterly KPI performance reports for all Dealer Chat departments.
• Create and maintain Power BI dashboards to visualize key metrics and trends.
• Use XM Discover to supplement reporting with insights related to customer behavior and operational outcomes.
• Maintain a reporting pipeline calendar and track digital headcount metrics.
• Participate in quarterly analytics reviews, weekly operational meetings, and vendor calls.
• Assist in defining and refining KPIs, setting performance targets, and supporting annual planning efforts.
• Provide data-driven support for forecasting, scheduling audits, and strategy development.
• Collaborate with Dealer Chat team leads, support staff, and coordinators on data and project initiatives.
• Maintain and enhance Microsoft Access databases, including VBA components.
• Communicate findings and recommendations clearly to stakeholders at multiple levels of the organization.
• Support a metrics-based culture by educating and coaching others on analytics and reporting best practices.

Required Qualifications:

• Bachelor’s Degree required
• 6+ years of experience in data analytics, reporting, or related functions
• Strong verbal and written communication skills; able to explain complex data to non-technical audiences
• Proven experience managing stakeholders and working cross-functionally with internal teams and external vendors
• Expertise in Power BI for building dashboards and visual reports
• Proficient in Microsoft Access, including managing VBA code
• Demonstrated ability to analyze large datasets and synthesize insights from multiple sources
• Self-starter who thrives in a fast-paced environment and can adapt to shifting priorities
• Strong organizational skills and attention to detail
• Customer-focused, collaborative, and results-driven mindset